Welcome to NG Auto Haulers LLC. By using our services, you are agreeing to be bound by the terms and conditions outlined in this agreement. These terms apply to all users, clients, or anyone who engages with our transport services. We value transparency and strive to make the transport process smooth and stress-free. Please review the following sections to understand the rules and responsibilities you agree to by choosing NG Auto Haulers LLC for your vehicle, boat, or heavy equipment transport needs.

1. No Deposit Required

At NG Auto Haulers LLC, we believe in providing services that are straightforward and hassle-free. For that reason, we have adopted a No Deposit Policy. You do not need to pay any upfront fees or deposits to schedule your shipment.

• Payment Upon Delivery: Full payment is only required once your vehicle, boat, or equipment has been successfully delivered to its destination. This ensures that you pay only after you have received the service.
• No Hidden Fees: There are no hidden charges, and you will not be asked to pay any unexpected costs. We aim for complete transparency in all transactions.
• Peace of Mind: This policy is designed to provide our customers with peace of mind, knowing that their funds are secure and that they only pay once their property is delivered.

2. Service Agreement

By engaging with NG Auto Haulers LLC and booking a transport service, you are entering into a service agreement with us. Here’s what you need to know:

• Client Agreement: By placing an order, you acknowledge and accept these terms and conditions as part of our service contract. This agreement remains in effect from the moment the service is scheduled until the shipment is completed and paid for.
• Order Confirmation: Once your order is placed, you will receive a confirmation that includes all relevant details such as pickup and delivery dates, vehicle or equipment type, transport method (open or enclosed trailer), and pricing information.
• Modifications: If any changes need to be made to your order (such as address changes, timing adjustments, or transport type), you are required to inform us as soon as possible to avoid any service disruptions or additional fees.

3. Service Scope

NG Auto Haulers LLC offers a broad range of transportation services tailored to meet various needs across the United States. Whether you’re transporting a car, boat, or heavy machinery, our company has the necessary equipment and expertise to manage it efficiently. Here’s an overview of what we offer:

• Vehicle Transport: We provide services for transporting cars, trucks, motorcycles, and other vehicles across different states and regions. You can choose between open trailer transport (more cost-effective) or enclosed transport (offering added protection from the elements).
• Boat Transport: If you’re looking to move your boat, we specialize in transporting vessels of all types, including sailboats, powerboats, and yachts. Our equipment is designed to ensure the safety and security of your boat during transit.
• Heavy Equipment Transport: For businesses or individuals needing to move large, heavy machinery (e.g., excavators, tractors, cranes), we have specialized trailers and equipment to handle oversized loads. This includes navigating regulatory requirements and ensuring safe transit for all types of heavy equipment.
• Nationwide Coverage: Whether you’re moving across a short distance or shipping from coast to coast, we serve clients across the entire United States. From local transport to long-distance hauls, NG Auto Haulers LLC has the capabilities to ensure your shipment is delivered on time, regardless of location.

4. Payment Terms

Our payment terms are designed with customer convenience and transparency in mind.

• Full Payment Upon Delivery: No payment is due until the shipment has been delivered to its final destination. Once delivery is confirmed, payment is due in full.
• Accepted Payment Methods: We accept payments via credit card, certified check, or wire transfer. Payment must be made immediately upon delivery of the shipment to avoid any late fees or penalties.
• Late Payments: If payment is not made upon delivery, additional fees may apply. NG Auto Haulers LLC reserves the right to apply interest on late payments or take legal action if necessary.
• Refunds and Cancellations: If you decide to cancel your shipment before pickup, no cancellation fee will apply. However, if a driver is already en route, additional charges may be incurred to cover operational costs. Any refunds will be processed within [X] business days.

5. Insurance and Liability

At NG Auto Haulers LLC, we take the safety of your property seriously. Our company is fully licensed and insured to ensure that you are protected throughout the transport process.

• Comprehensive Insurance: Your vehicle, boat, or heavy equipment is insured against damage while in transit. If any damage occurs during the transport process, we will work with our insurance provider to resolve the issue.
• Liability Limitations: While we take every precaution to ensure the safe delivery of your property, our liability is limited to the terms provided by our insurance policy. It is recommended that clients review the terms of this policy before transport.
• Claims Process: In the event of any damage or loss, the client must notify NG Auto Haulers LLC immediately upon receiving the shipment. All claims must be filed within 24 hours of delivery, and a full inspection of the property must be conducted by the client at the time of delivery.

6. Customer Responsibilities

When using NG Auto Haulers LLC for your transport needs, there are several responsibilities that fall to you, the customer, to ensure a smooth and successful shipping experience:

• Preparation: Before the scheduled pickup, ensure that your vehicle, boat, or heavy equipment is properly prepared for transport. This includes:

  • Vehicle Condition: Ensure that the vehicle is in good running condition. If it is not operable, please inform us in advance as special arrangements may be needed.
  • Personal Items: Remove all personal belongings from the vehicle or equipment. NG Auto Haulers LLC is not responsible for any items left inside or on the equipment.
  • Fluid Levels: For vehicles, make sure that fluid levels (fuel, oil, etc.) are kept at a minimal level to avoid spills or leaks.
  • Battery and Security: Ensure that the battery is securely mounted and that the vehicle or equipment is free of any security systems or alarms that could be triggered during transport.

• Access and Availability: Ensure that the pickup and delivery locations are accessible for our transport vehicles. This includes:

  • Clear Access: Provide clear access to the pickup and delivery locations to avoid any delays or additional charges.
  • Contact Information: Maintain up-to-date contact information so we can reach you if needed during the transport process.

• Inspection and Documentation: Upon pickup, you are required to inspect the vehicle or equipment and document its condition:

  • Inspection Report: Complete an inspection report noting any pre-existing damage. This report will be compared with the condition upon delivery.
  • Documentation: Sign any necessary paperwork and provide identification if requested. This helps to verify your identity and authorizes the transport of the item.

7. Service Limitations and Exclusions

While NG Auto Haulers LLC aims to provide comprehensive transport solutions, there are certain limitations and exclusions to our services:

• Restricted Items: We do not transport hazardous materials, perishable items, or any items deemed illegal under federal or state law.
• Oversize and Overweight Restrictions: While we handle heavy and oversized equipment, certain extreme sizes or weights may exceed our capacity. We will notify you if special arrangements are required.
• International Transport: At this time, NG Auto Haulers LLC does not offer international transport services. All services are limited to domestic U.S. locations.

8. Delay and Cancellation Policies

Delays and cancellations can occur due to various factors. Here’s how NG Auto Haulers LLC handles these situations:

• Delays:

  • Notification: We will notify you promptly of any delays in transport. Delays may be due to weather conditions, road closures, or other unforeseen circumstances.
  • Compensation: We do not offer compensation for delays caused by factors outside our control. However, we strive to minimize any disruptions and provide timely updates.

• Cancellations:

  • Customer-Initiated: If you need to cancel your transport request, please notify us as soon as possible. Cancellations made before pickup are generally free of charge, but if a driver is already en route, additional charges may apply.
  • Company-Initiated: NG Auto Haulers LLC reserves the right to cancel a transport service if necessary, due to reasons such as unsafe conditions, inability to meet regulations, or other operational issues. In such cases, we will provide a full refund or offer alternative arrangements.

9. Dispute Resolution

In the event of a dispute between NG Auto Haulers LLC and the customer, we have established procedures to resolve issues fairly:

• Initial Resolution: First, attempt to resolve the issue directly with our customer service team. We are committed to addressing concerns and finding a satisfactory resolution.
• Formal Complaint: If a dispute cannot be resolved informally, submit a formal written complaint detailing the issue. We will review the complaint and respond within [X] business days.
• Arbitration: If the dispute remains unresolved, it may be submitted to arbitration as an alternative to legal action. Arbitration will be conducted in accordance with [specific arbitration rules or governing body] and will be final and binding.

10. Legal and Regulatory Compliance

NG Auto Haulers LLC operates in full compliance with all applicable laws and regulations:

• Licensing and Insurance: We hold all necessary licenses and insurance to operate legally within the United States. This ensures that our operations are conducted professionally and that your property is protected.
• Regulatory Adherence: We adhere to all federal, state, and local regulations regarding transport and shipping. This includes safety standards, weight limits, and other operational requirements.
• Privacy Policy: We respect your privacy and handle all personal information in accordance with our Privacy Policy. Your data will not be shared with third parties without your consent, except as required by law.